Support

Support Center — Aroma TV 4K

Introduction:
Technical support for Aroma TV 4K on iOS, iPadOS, and tvOS.

Signing in
On first launch, the app asks for three details from your IPTV subscription provider (Xtream Codes protocol):

Server URL (Host) — e.g. http://example.com:8080
Username
Password

These come from whoever you purchased your subscription from — Aroma TV 4K does not sell or provide subscriptions itself; it’s a player that connects to the subscription you already have.

Frequently asked questions

Q: The app says “Unable to connect to server” — why?
A: Double-check the server URL is entered correctly (including the port, if any), and that your subscription is currently active. Try opening the same URL in your device’s browser to confirm it responds.

Q: Channels are buffering or freezing?
A: This is usually your internet connection or load on the provider’s server during peak hours, not the app itself. Try a stronger network (Wi-Fi instead of cellular), or switch the playback engine in Settings (VLC / Native).

Q: Forgot the Parental Control PIN?
A: Go to Settings → Parental Control, where there’s an option to reset the code. If the lock prevents you from reaching Settings, contact us at the email below.

Q: How do I clear app data or start fresh?
A: Settings → Clear Cache, or delete the app entirely and reinstall it from the App Store.